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FAQ

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Information

Frequently Asked Questions

 Ordering and Shipping
1. Do you ship to my country?

Yes, we ship to all the countries in the world.


2. When will my order ship?

Most orders are shipped within 3 business days from date of purchase. Shipping times may vary due to availability of merchandise. Please refer to the product page for estimated shipping time, Orders are not shipped on the weekends or holidays


3. Is it safe to place an order with you?

Yes, it is very safe than ever. We have the most secure online ordering systems available in the market, and striving constantly to improving our software to give you the best and make sure we provide the highest possible security at all times. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt the potentially sensitive information provided.

We never save your card details and use very secured and trusted third party payment gateways like PayPal and 2Checkout which process transactions worth millions of dollars worldwide.


4. I want to see prices in my local currency. Can I also pay in that currency?

If you select a currency from the drop-down list in the top right corner of the page, all the prices will be displayed in that currency. Also, you can pay with currencies of your choice.


5. Do you allow exchanges?

Yes, exchanging a product is possible. but the shippment cost has to be paid by you. We do not take care of shippment in such a situation. Shall keep you posted once we have any change in exchange facility. 


6. How will I know if order is placed successfully?

When you place an order, you will receive a confirmation e-mail stating that you have successfully placed your order.


7. Where is my order confirmation?

As soon as we ship your order, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add support@fastyl.com to your safe sender list.

You can also check your order status by signing into your account on our website.


8. How will my order be delivered to me?

We have a association with some of the finest and well established logistics companies in the world like FedEx, Ups and Speed Post to ensure quickest delivery anywhere in the world.


9. How do international duties and taxes work?

Any customs or import duties are to be paid by the recepient once the parcel reaches its destination country. (this also applies to retail & wholesale customers).

Unfortunately, we do not have any control over these charges, and cannot specify the amount that would be, what we can say is the general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline as customs policies and import duties vary from country to country. You can contact your local customs office for prevailing charges before you order, so you are not surprised by charges you were not expecting.

Fastyl cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Fastyl, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Fastyl. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.


10. What if my order is lost in transit?

We work with some of the best and most reliable logistics companies in the world. So the possibility of losing an order in transit is extremely low. If at all such a situation occurs, we will reship the order or issue a refund. 

Please note that in case you have requested to ship the products via your own shipping agent, the liability lies with you. 


11. My order status says in warehouse.” What does that mean?

“In Warehouse” means that we have successfully received your order and once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”


12. I need to change something on my order. how can i do that?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.


13. I just placed my order, can I add another item to it?

Unfortunately you cannot add items to an already placed order. Please place a new order for the item and contact us. We will waive shipping charges on this additional order if it was placed within 24 hours of the original order and refund that extra amount.


14. Is every item eligible for international shipping?

No unfortunately, some items are restricted from export including hazardous materials, aerosols, liquids and other restricted items.


 General Question
15. I have a Store Credit, how do I use it?
  1. First, sign into your Fastyl account.
  2. You should see the store credit on the "My Account" page.
  3. Upon checkout, the store credit will automatically be deducted from your order total.
  4. If you do not use the entire store credit, the remainder will go back into your Fastyl account to be used on future purchases.

      All store credits are valid for one year from the date issued


16. What size should I order?

We do not want to send you items that doesn't fit, so we have Fit Guide available at the bottom of the page in Information section just refer if you want to check your size. It is important to check the dimensions as standard nomenclature like ‘S’, ‘M’, ‘L’, or ‘XL’ may differ for different countries. Also, brands may have their own sizes. For a general indication, you can refer to a size chart here: http://www.fastyl.com/en/content/7-fit-guide


17. A product I want is sold out. Can I still get it?

We do not have the facility to update you on this and when the product is due back in stock. As we replinish with new items reguraly, we do not gurantee, you can revisit our website after 72 hours to see if it has been replenished or write to us and we will respond within 48 hours on the status.

You can also look for something similar – all you need to do is type a description or trend into the search box on our website. You can narrow down the selection by using the filters on the left hand side of the screen. 


18. I get a error message when I enter a shipping or billing address, what's going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).


19. My order won't go through, what should I do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us.


20. Why was my order cancelled?

Due to an unforeseen circumstances, the item you ordered suddenly became out of stock and is no longer available. We assure these cases are very rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 


21. Do you have any store location?

No! We’re an online-only fashion store, which means you can shop with us 24/7 from around the world! Here is the list of countries we currently ship to (and please see the “International Taxes & Duties” question above), but we’re always working to expand our list!


 Bulk Ordering
22. Do you provide bulk purchasing option?

Yes, we do have bulk purchasing options. If you want something in bulk from the available products or you have some other queries, you may contact us at wholesale@fastyl.com and our representative shall get in touch with you.


23. What if I want to buy a particular item in bulk?

Yes, in most cases, that would be possible. We can get it manufactured depending upon your requirements. You may write to us at wholesale@fastyl.com with the link of the product, product quantity required and other details and we shall get back to you within 48 working hours.


24. What discounts can I get if I want to purchase in bulk?

Here is the current discount structure: 

Order Value(USD)

Discount

Shipping Charges

$51 to $99

5% FS Cashback

$15 flat shipping per order

$100 to $199

10% FS Cashback

Free

$200 to $399

20% FS Cashback

Free

Above S1000

Flat 30% discount

Free on Apparels

 

*FS Cashback will be credited to your Fastyl Account and you can use them in your subsequent purchases. If your order is worth more than USD 1000, you will get flat 30% discount on your order on using coupon code 'wholesale30'.


25. I have my own shipping agents in India. Can you handover the goods to them?

Yes, You have to provide us with a written confirmation and your shipping agent has to provide us with the AWB number, then we can handover the goods or your shipping agent can pick up from our warehouse in Delhi,